Access pricing
A defined list of essential formulations is supplied to government and charitable hospitals at cost plus a fixed margin. The list and the margin are reviewed annually and published internally.
Effluent and solvent recovery
Zero-liquid-discharge effluent treatment at both units. Solvent recovery on the topicals line has reduced fresh solvent purchase materially since commissioning.
Pharmacovigilance
A named safety officer, a public adverse-event reporting channel, and periodic safety update reports for all marketed products, with partner reports collated for export markets.
Community health camps
Diabetes and hypertension screening camps run with local clinics, with medication supplied for follow-up where the person cannot afford it.
Environment
Where the load actually is
- Water
- Purified water generation is the largest single consumer on site. Reject water from the RO stage is recovered for utilities and cleaning rather than discharged.
- Effluent
- Both units operate zero-liquid-discharge treatment. Treated water is reused; sludge is handed to an authorised handler against a manifest.
- Solvents
- Recovered and reused where the recovered grade meets specification; otherwise sent for co-processing through an authorised agency.
- Energy
- Rooftop solar covers part of daytime demand at Unit 2. Compressed air and HVAC are the two largest electrical loads and are the focus of the current efficiency programme.
- Packaging
- Secondary packaging uses recycled board. Blister foil waste is segregated at source and sold to a registered recycler.
People
Inside the company
Training
Every operator is trained and assessed against the SOPs relevant to their area before working unsupervised, and re-assessed annually or whenever an SOP changes.
Safety
Documented job safety analysis for all production activities, mandatory personal protective equipment, and an incident reporting system with no-blame investigation.
Fair employment
No contract labour on quality-critical operations. Statutory benefits for all permanent staff, and a written grievance process with a named point of contact.